Terms of service

Last Updated: July 23, 2026

Welcome to Frank Kwat. These Terms of Service ("Terms") govern your access to and use of the website frankwat.us and all purchases, services, and interactions conducted through our website.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service and all applicable policies referenced herein.

Please read these Terms carefully before using our website.

1. General Information

Frank Kwat operates this website to provide customers with online access to furniture, home furnishings, and related products.

Throughout these Terms, the terms "we," "us," and "our" refer to Frank Kwat.

The terms "you" and "customer" refer to any person who accesses our website, creates an account, places an order, or uses our services.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

2. Website Use

You agree to use frankwat.us only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for fraudulent activities.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with website security or functionality.
  • Copy, reproduce, or misuse website content without permission.
  • Provide false or misleading information during checkout or account registration.

We reserve the right to restrict or terminate access to our website if we believe a user has violated these Terms.

3. Product Information

We make every effort to provide accurate product descriptions, images, specifications, dimensions, colors, and pricing information.

However, we do not guarantee that all information displayed on our website is completely accurate, current, or error-free.

Due to differences in device screens and display settings:

  • Product colors may vary slightly from actual products.
  • Measurements may have minor variations.
  • Product appearance may differ slightly from images shown online.

If a product information error occurs, we reserve the right to correct the information and update the website accordingly.

4. Product Availability

All products displayed on frankwat.us are subject to availability.

We reserve the right to:

  • Limit product quantities.
  • Discontinue products.
  • Update product information.
  • Cancel orders due to inventory limitations.

If an item becomes unavailable after purchase, we will notify you and provide an appropriate resolution, which may include a refund.

5. Account Registration

Certain features of our website may allow customers to create an account.

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your account information.
  • Keeping your login credentials secure.
  • Providing accurate and updated information.
  • All activities performed through your account.

You agree to notify us immediately if you believe your account has been compromised.

Frank Kwat is not responsible for unauthorized access caused by your failure to protect your account information.

6. Orders and Acceptance

Submitting an order through our website does not guarantee acceptance.

After you place an order, you will receive an order confirmation email.

An order becomes accepted only after:

  • Payment has been successfully authorized.
  • Product availability has been confirmed.
  • The order has entered fulfillment.

We reserve the right to cancel or refuse any order for reasons including:

  • Suspected fraud.
  • Incorrect pricing information.
  • Inventory issues.
  • Payment problems.
  • Violation of these Terms.

If an order is canceled after payment has been received, a full refund will be issued.

7. Pricing and Payments

All prices displayed on frankwat.us are listed in U.S. Dollars (USD).

Prices, promotions, and availability may change at any time without prior notice.

Payments must be completed using the payment methods available during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the payment method.
  • All billing information provided is accurate.
  • You authorize us to process payment for your order.

For additional payment information, please review our Billing Terms and Conditions.

8. Shipping

Frank Kwat ships furniture and home products within the United States.

Shipping terms, processing times, delivery estimates, and shipping fees are described in our Shipping Policy.

Current shipping terms include:

  • Free standard shipping on orders of $79 or more.
  • A $7.95 standard shipping fee for orders under $79.

Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, weather events, and holidays.

9. Returns and Refunds

Our Return & Refund Policy allows eligible customers to request returns within 30 calendar days after delivery.

Returned products must meet applicable return requirements, including:

  • Being unused.
  • Being in original condition.
  • Including original packaging and accessories.

For complete information regarding returns, exchanges, damaged products, and refunds, please review our Return & Refund Policy.

10. Furniture Assembly and Installation

Some furniture products may require assembly after delivery.

Customers are responsible for:

  • Following manufacturer assembly instructions.
  • Using appropriate tools.
  • Ensuring proper installation.

Frank Kwat is not responsible for damage caused by:

  • Incorrect assembly.
  • Improper installation.
  • Unauthorized modifications.
  • Failure to follow product instructions.

If professional installation is recommended, customers should seek assistance from qualified professionals.