Last Updated: July 23, 2026

At Frank Kwat, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Please read this Return & Refund Policy carefully before requesting a return.

1. Return Eligibility

Most items purchased from Frank Kwat may be returned within 30 calendar days of the delivery date.

To qualify for a return, the item must meet the following requirements:

• The return request is submitted within 30 calendar days after delivery.
• The item is unused and in its original condition.
• The item is returned with its original packaging, accessories, manuals, hardware, and included components.
• The item is free from damage caused by misuse, abuse, improper installation, or unauthorized modifications.
• Proof of purchase or a valid order number is provided.

Returns that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Clearance or final sale items
• Gift cards
• Customized or personalized products
• Products marked as non-returnable at the time of purchase
• Items that have been assembled, modified, or altered after delivery
• Items showing excessive wear or damage caused after delivery

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged during transit, contains manufacturing defects, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photos of the packaging and shipping label

After reviewing your request, we may provide one of the following remedies, depending on the situation:

• Replacement product
• Replacement parts
• Product exchange
• Repair assistance
• Full or partial refund

No additional charges will apply for approved claims involving damaged, defective, or incorrectly shipped items.

4. How to Request a Return

To initiate a return, please contact our Customer Support Team before sending any merchandise.

Please include:

• Full Name
• Order Number
• Email Address
• Product Name
• Reason for Return
• Photos (if applicable)

Customer Support:

Email: support@frankwat.us

Phone: (267) 903-1145

Returns sent without prior authorization may experience delays or may not be accepted.

5. Return Authorization

Once your return request has been reviewed, you will receive return instructions if your request is approved.

Please do not return products to the business address listed on our Contact page unless specifically instructed by our support team.

Unauthorized returns may result in processing delays or refusal of delivery.

6. Return Shipping Costs

If the return is due to:

• A damaged item
• A defective product
• An incorrect item shipped by Frank Kwat

Frank Kwat will cover the reasonable return shipping costs.

If the return is requested because:

• You changed your mind
• You ordered the wrong item
• The item is no longer wanted
• The product does not meet your personal preference

The customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return results from our error.

7. Refund Process

After the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method.

Refunds typically appear within 5–10 business days, depending on your financial institution or payment provider.

Processing times may vary between banks and credit card issuers.