Shipping policy

Last Updated: July 23, 2026

Frank Kwat ships furniture and home furnishing products throughout the United States.

By placing an order through frankwat.us, you agree to the shipping terms outlined below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorized.

Processing time does not include weekends or U.S. federal holidays.

Orders placed after business hours may begin processing on the following business day.

During promotional events or peak shopping seasons, processing times may be extended.

Shipping Destinations

We currently ship to addresses within the United States.

At this time, we do not ship to:

  • P.O. Boxes
  • APO/FPO military addresses
  • U.S. Territories (unless specifically stated)
  • International destinations

We offer straightforward shipping rates to customers within the United States.

  • Orders of $79.00 or more qualify for FREE standard shipping.
  • Orders under $79.00 are subject to a flat standard shipping fee of $7.95.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Additional shipping charges may apply to certain oversized, heavy, or specialty items. If additional freight charges are required, they will be clearly indicated on the product page or during the checkout process before your order is placed.

Estimated Delivery Time

Estimated delivery times vary depending on product size, inventory availability, and destination.

  • Standard Furniture Delivery: 5–10 business days
  • Large Furniture Items: 7–15 business days
  • Remote Areas: Additional transit time may apply.

Delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated during checkout based on:

  • Product dimensions
  • Product weight
  • Shipping destination
  • Selected shipping method

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing available tracking information.

Tracking updates are provided by the shipping carrier and may require up to 24–48 hours to become active.

Split Shipments

If your order contains multiple products, items may ship separately from different fulfillment centers.

You may receive multiple tracking numbers for the same order.

Delivery Inspection

Customers are encouraged to inspect packages immediately upon delivery.

If visible shipping damage is observed:

  • Note the damage with the delivery carrier whenever possible.
  • Take photographs of the packaging and damaged item.
  • Contact our customer support within 48 hours of delivery.

Prompt reporting helps us work with our shipping partners to resolve transportation-related issues.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, additional shipping fees or delays may occur.

Orders that have already entered fulfillment may not be modified.

Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it:

  • Check around your property.
  • Ask household members or neighbors.
  • Contact the shipping carrier.
  • Reach out to our customer support team for further assistance.

We will work with the carrier to investigate eligible claims when appropriate.

Damaged Shipments

If your order arrives damaged, please notify us within 48 hours of delivery by providing:

  • Order Number
  • Description of the damage
  • Clear photographs of the damaged product
  • Photos of the shipping carton and packaging

Our team will review the information and work toward an appropriate resolution, which may include replacement parts, a replacement product, repair assistance, or another suitable remedy depending on the circumstances.